//ABOUT ME

Professional, dedicated, detail-oriented, these are words which best describe me. As an IT professional with 14+ years experience in large corporate environments, I’m always looking for a challenge to use my vast knowledge and expertise. With a background in ITIL and Incident management, I’m extremely passionate about hardware, software, troubleshooting & supporting
the latest technologies.

//HOBBIES

- Building & fixing computers
- Making music in my home studio
- Graphic design and art
- Gaming


//ADAM GERVAIS
//CONTACT ME

Language: French & English
Phone:      514.746.4383
Email:       adamgervais@videotron.ca
Website:    www.titaniumnx.com
 

//EMPLOYMENT

2017-Ongoing Ubisoft Montreal
Title: Senior Windows Application Specialist / Administrator

- Supporting over 90+ Servers in large corporate network
- Managing in-house custom applications for internal/external clients.
- Supporting development teams
- External VPN support for 3rd parties
- Building and managing Microsoft Servers 2008-2019
- Zabbix monitoring of services, web calls & IIS
- IIS deployments of sites & RABBITMQ
- OpenStack & Cloud management
- AD management
- Service now & JIRA ticketing
- Support documentation
- On-call 1 week out of the month rotation.


2012–2017 Computer Science Corporation \ Pratt & Whitney Canada
Title: Windows Middleware\Senior System Administrator level 3
Reason for leaving: Opportunity elsewhere

- Management of 40+ servers
- Installation of server side applications
- Windows server IIS specialist
- Corporate digital FAX system management (Genifax)
- AD management of service accounts and users
- Level 3 support for tickets issues by help desk and level 2
- Incident management and escalations
- Automation
- Group trainer
- Project management
- Creation of detailed procedure documentation & deployment guides
- UTC best practice guide lines
- 24\7 on call support for all major issues


2010 – 2012 Computer Science Corporation \ Pratt & Whitney Canada
Title: Help desk level 1 & 2 P&WC
Reason for Leaving: Changed to a different position

- Internal/external technical support for 4000+ employees world wide
- Password resets
- Command center day\night support (monitor servers)
- Configurations of Lotus Notes & Outlook setups
- Remedy and service-now
- General Q&A
- Group trainer

2008– 2010 CSC Eaton/Nissan Account
Title: Help desk level 1 Montreal
Reason for Leaving: Changed to a different position

- Internal/external technical support for Windows workstations,
- Server management & AS400
- VPN support
- Password resets
- Group trainer

2007 – 2007 N.F.O.E
Title: Lead system Administrator
Reason for leaving: 8 month contract for maternity leave

- Oversee 80+ employees
- Administrator of systems & networks
- Ordering of parts & creation of custom PC systems
- Deployment of network programs & licenses
- Manage monthly budget and records
- General maintenance of printers & MFDs
- Deploy new servers
- Installation of Windows
- On call 24/7


2005– 2005 WEBHELP CANADA
Title: Help desk Agent
Reason for leaving: Laid off

- VOIP technical support
- Internet product sales


2001– 2001 Stage placement CONCORDIA UNIVERSITY
Title: Junior sales/PC builder
Reason for leaving: School stage placement

- Service Clients & take orders for new equipment
- Pc repair for students of Concordia (onsite & in-store repair)

//CERTIFICATION

- 2014 PowerShell course 40 hours
- 2005 Quebec permit of investigation lost & prevention permit# 523446
- 2001 Quebec technical attestation in IT trade of 800 hours

//EDUCATION

-2001 Macdonald Cartier High School

//SECURITY BACKGROUND

- ITAR (International Traffic in Arms Regulations certified)

//MULTIMEDIA BACKGROUND

- Music development and home studio recording
- Video production & distribution of web content and media
- Web development
- Graphic design (Photoshop)